Criex Terms and Conditions – Know Before You Play

1 Acceptance of Terms

These Terms apply to all users of the Criex platform, including visitors who browse without registering and registered players who deposit and play. Accessing any part of the Criex website or app constitutes acceptance of these Terms.

Criex may update these Terms from time to time. When changes are made, the updated version will be published on this page with a revised date. Continued use of Criex after an update constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically for changes.

These Terms should be read alongside the Criex Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and Criex.

2 Eligibility

To register and play on Criex, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing Criex from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or close family member of a Criex employee or contractor.
• You must not have been previously excluded or banned from the Criex platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

Criex reserves the right to request proof of age and identity at any time. If a player is found to be under 18, their account will be closed immediately and any deposits will be returned minus any winnings generated, which will be forfeited.

3 Account Registration

Each player may hold only one account on Criex. Creating multiple accounts — whether under the same name, the same device, or the same payment method — is a violation of these Terms and may result in all associated accounts being closed and balances forfeited.

When registering, you must provide accurate and complete information. This includes your real name, a valid mobile number, and any other details requested during the registration process. Providing false information is a breach of these Terms.

• You are responsible for keeping your account information up to date.
• You must keep your login credentials confidential and not share them with anyone.
• You are responsible for all activity that takes place under your Criex account.
• If you suspect unauthorised access to your account, contact Criex support immediately.
• Criex will never ask for your password via email, chat, or any other channel.

Criex may require identity verification before processing withdrawals or at any other point deemed necessary. Failure to complete verification when requested may result in withdrawal delays or account suspension.

4 Deposits

Criex accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi taka (BDT). There is no currency conversion involved — what you deposit is what appears in your Criex account balance.

• Deposits are credited to your Criex account instantly upon confirmation from the payment provider.
• Minimum and maximum deposit amounts may apply and are displayed at the time of deposit.
• Deposits must be made from a payment account registered in your own name.
• Criex does not accept deposits from third parties. Deposits from accounts not belonging to the registered player will be returned and the account may be suspended.
• Criex does not charge fees on standard deposits, though your mobile wallet provider may apply their own charges.

If a deposit does not appear in your account within a reasonable time after the transaction is confirmed by your wallet, contact Criex support with the transaction reference number. Do not attempt to make a duplicate deposit before the issue is resolved.

5 Withdrawals

Withdrawals on Criex are processed back to the same mobile wallet used for the most recent deposit. This is a security measure to prevent fraud and ensure funds are returned to the verified account holder.

• Withdrawal requests are typically processed within one hour during normal operating hours.
• Minimum and maximum withdrawal amounts apply and are displayed at the time of the request.
• Criex may request identity verification before processing a withdrawal, particularly for first-time withdrawals or large amounts.
• Withdrawals will only be processed to accounts that have been verified as belonging to the registered player.
• Criex does not charge fees on standard withdrawals, though your mobile wallet provider may apply their own charges.
• Bonus funds cannot be withdrawn directly — only winnings generated from bonus play that meet the wagering requirements are eligible for withdrawal.

6 Bonuses and Promotions

Criex offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to specific terms that are stated at the time the offer is made. These Terms set out the general rules that apply to all Criex bonuses.

• All bonuses are subject to wagering requirements before any associated winnings can be withdrawn.
• Wagering requirements, eligible games, and expiry dates are stated in the individual bonus terms.
• Only one bonus may be active at a time unless otherwise stated.
• Bonuses are intended for personal recreational use only and may not be used as part of a strategy to guarantee profit.
• Criex reserves the right to withdraw a bonus offer at any time before it has been claimed.
• If Criex determines that a bonus has been claimed in bad faith or through abuse of the promotion system, the bonus and any associated winnings may be forfeited and the account may be suspended.

Players who have opted into responsible gaming tools such as deposit limits may find that certain bonus offers are not available to them. This is intentional — Criex does not promote bonus offers to players who have indicated they wish to limit their play.

7 Game Rules and Fair Play

All games available on the Criex platform operate using certified random number generators (RNG). Game outcomes are independent, unpredictable, and not influenced by the platform, previous results, or any external factor. The return to player (RTP) percentage for each game is set by the game provider.

• Game results are final once confirmed by the game system. Criex cannot reverse a completed game round.
• In the event of a technical fault during a game round, the round may be voided and the stake returned to the player's account.
• Criex is not responsible for losses resulting from a player's misunderstanding of game rules. Demo mode is available for all games to allow players to learn before playing with real money.
• Any attempt to manipulate game outcomes through software, exploits, or collusion is strictly prohibited and will result in immediate account closure.

If you believe a game result is incorrect, contact Criex support within 72 hours of the disputed round. Provide the game name, date, time, and round ID where possible. Criex will investigate and respond within a reasonable timeframe.

8 Prohibited Conduct

The following activities are strictly prohibited on the Criex platform. Engaging in any of these may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where applicable.

• Creating more than one account on Criex.
• Providing false or misleading information during registration or verification.
• Using another person's payment account to deposit or withdraw funds.
• Attempting to exploit technical errors, bugs, or vulnerabilities in the platform.
• Using automated software, bots, or scripts to interact with the platform.
• Engaging in any form of collusion with other players to gain an unfair advantage.
• Attempting to launder money or use Criex for any illegal financial activity.
• Harassing, threatening, or abusing Criex staff or other players.
• Sharing your account credentials with another person or allowing another person to play on your account.

9 Responsible Gaming

Criex is committed to providing a safe and enjoyable gaming environment. The platform includes a range of responsible gaming tools that players can use to manage their activity. These tools are available through your account settings and can be activated at any time.

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit.
• Session reminders: Receive a notification after a set period of play.
• Cooling-off period: Take a short break from play for a defined period.
• Self-exclusion: Suspend your account for an extended period if you feel you need a longer break.

If you request a self-exclusion or cooling-off period, Criex will action this promptly. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications from Criex. Requests to reverse a self-exclusion before the agreed period has ended will not be actioned.

For more information on responsible gaming tools and support resources, visit the Criex Responsible Gaming page.

10 Privacy and Data

Criex collects and processes personal data in accordance with its Privacy Policy. By registering on Criex, you consent to the collection and use of your data as described in that policy. The Privacy Policy is available at criex.club/privacy-policy.

• Criex collects data necessary to operate the platform, verify identity, process payments, and comply with legal obligations.
• Criex does not sell personal data to third parties.
• Data is stored securely and access is restricted to authorised personnel only.
• Players may request access to their personal data or request deletion of their account data by contacting support.

11 Intellectual Property

All content on the Criex platform — including but not limited to the logo, design, text, graphics, game interfaces, and software — is the property of Criex or its licensors and is protected by applicable intellectual property laws.

• You may not copy, reproduce, distribute, or create derivative works from any Criex content without prior written permission.
• The Criex name and logo may not be used in any context that implies endorsement or affiliation without written consent.
• Game content is owned by the respective game providers and is licensed to Criex for use on the platform.

12 Limitation of Liability

Criex provides the platform on an "as is" basis. While we work hard to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

• Criex is not liable for losses resulting from platform downtime, technical errors, or interruptions outside our reasonable control.
• Criex is not liable for losses resulting from a player's own decisions during play.
• Criex is not liable for any indirect, consequential, or special damages arising from use of the platform.
• In all cases, Criex's maximum liability to any player is limited to the amount deposited by that player in the 30 days preceding the claim.

13 Account Suspension and Closure

Criex reserves the right to suspend or close any account at any time if there is reason to believe that the account holder has violated these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the platform.

• In cases of suspected fraud or money laundering, Criex may freeze the account and withhold funds pending investigation.
• If an account is closed due to a Terms violation, any bonus funds and associated winnings may be forfeited.
• Real-money balances in accounts closed for reasons other than fraud will be returned to the player after verification.
• Players wishing to close their own account may do so by contacting Criex support. Remaining balances will be returned after identity verification.

14 Changes to These Terms

Criex may update these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "last updated" date. For significant changes, Criex may also notify registered players via the contact details on their account.

Continued use of the Criex platform after the publication of updated Terms constitutes acceptance of the revised Terms. If you do not agree with any changes, you should stop using Criex and contact support to close your account.

15 Contact

If you have questions about these Terms and Conditions, or if you need to raise a concern related to your account, please contact the Criex support team. You can reach us via the contact options available after logging in to your account, or by emailing [email protected].

For responsible gaming requests — including deposit limits, cooling-off periods, and self-exclusion — the support team prioritises these queries and will action them as quickly as possible.

• Email: [email protected]
• Response time: typically within a few hours during business hours
• Responsible gaming requests: prioritised and actioned promptly