Criex Responsible Gaming – Play Safe, Stay in Control

Our Commitment

Criex Takes Responsible Gaming Seriously

At Criex, responsible gaming isn't just a page on the website — it's part of how the platform is built. Every tool described here is live, accessible from your account settings, and can be activated at any time without needing to contact support first.

Gaming is entertainment. It's supposed to be something you enjoy in your spare time, not something that causes stress or financial pressure. The Criex responsible gaming framework is designed to help players in Bangladesh keep it that way — by giving you the tools to set your own boundaries before things become a problem.

Whether you want to cap your weekly deposits, take a short break, or step away from the platform entirely for a while, Criex makes it straightforward. And if you're ever unsure whether your gaming habits are healthy, the self-check tools on this page can help you think it through honestly.

Criex also has a strict 18+ policy. No one under the age of 18 is permitted to register or play on the platform. If you share a device with younger family members, we strongly recommend using the parental controls available on your device to prevent access to the Criex site or app.

Important: If you feel that your gaming is out of control, or if someone close to you has raised concerns about your play, please use the self-exclusion tool or contact the Criex support team immediately. Responsible gaming requests are always prioritised.

Quick Self-Check

If you answer yes to two or more of these questions, it may be worth using one of the Criex responsible gaming tools.

Do you spend more time or money on gaming than you originally planned?

Do you chase losses — depositing more to try to win back what you've lost?

Has gaming started to affect your work, studies, or relationships?

Do you feel anxious or irritable when you're not able to play?

Have you borrowed money or sold something to fund your gaming?

Do you hide your gaming activity from family or friends?

Set a Limit on My Account

Built-In Tools

Responsible Gaming Tools on Criex

All of these tools are available directly from your Criex account settings. You don't need to call anyone or wait — activate them yourself, right now.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your Criex account. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit at any time — increases take effect after a 24-hour cooling period.

Session Time Reminders

Set a reminder to notify you after a defined period of play — 30 minutes, 1 hour, or a custom duration. When the reminder triggers, you'll see a prompt asking if you want to continue or take a break. It's a simple nudge that helps you stay aware of how long you've been playing.

Cooling-Off Period

Take a short break from Criex for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or play. The period cannot be shortened once activated. Promotional communications are also paused during this time.

Self-Exclusion

If you need a longer break, self-exclusion suspends your Criex account for a minimum of six months. During self-exclusion, you cannot access the platform in any way. Requests to reverse a self-exclusion before the agreed period ends will not be actioned — this is intentional.

Loss Limits

Set a cap on how much you're willing to lose in a given period. Once your loss limit is reached, play is paused for the remainder of that period. This tool is particularly useful for players who want to enjoy the games without the risk of a single session running away from them.

Reality Check

Enable periodic on-screen summaries of your session — how long you've been playing, how much you've deposited, and your net result for the session. Reality checks are shown at intervals you choose and give you an honest picture of your activity without interrupting your game.

Step by Step

How to Activate Responsible Gaming Tools

Setting up any of the responsible gaming tools on Criex takes less than two minutes. Here's how to do it.

Log In to Your Criex Account

Go to criex.club and log in with your registered mobile number and password. If you don't have an account yet, register first — it takes under two minutes.

Open Account Settings

Tap your profile icon in the top right corner and select "Account Settings" from the menu. On the app, this is accessible from the bottom navigation bar.

Select Responsible Gaming

Find the "Responsible Gaming" section within your account settings. All available tools — deposit limits, session reminders, cooling-off, self-exclusion, and more — are listed here in one place.

Choose and Activate Your Tool

Select the tool you want, enter the relevant value (amount, duration, or interval), and confirm. Most tools take effect immediately. Limit increases have a 24-hour delay built in — this is by design.

Contact Support if You Need Help

If you're having trouble activating a tool, or if you want to request self-exclusion urgently, contact the Criex support team directly. Responsible gaming requests are always handled as a priority.

Why It Matters

Understanding Problem Gambling

Problem gambling doesn't always look the way people expect. It rarely starts with someone losing everything overnight. More often, it builds gradually — a few extra deposits here, a longer session there, until the habit starts to affect other parts of life.

In Bangladesh, mobile gaming has made it easier than ever to play anywhere, at any time. That convenience is part of what makes Criex enjoyable — but it also means it's worth being intentional about how you play. The responsible gaming tools on Criex are designed for exactly this: to help you stay in control before things become difficult, not after.

Chasing losses is one of the most common patterns in problem gambling. If you find yourself depositing more after a losing session to try to win it back, that's a signal worth paying attention to. The Criex loss limit tool is specifically designed to interrupt this pattern by stopping play once a defined threshold is reached.

Gaming should never be used as a way to deal with stress, anxiety, or financial pressure. If you're playing to escape a difficult situation rather than for entertainment, it's worth stepping back and using one of the break tools available on your account.

Remember: Responsible gaming is not about playing less — it's about playing in a way that stays enjoyable and doesn't cause harm. Setting limits is a sign of a smart player, not a weak one.

Know the Signs

Warning Signs to Watch Out For

These are common indicators that gaming may be becoming a problem. If several of these apply to you, consider using the Criex responsible gaming tools or speaking to someone you trust.

Spending more money on gaming than you can comfortably afford, or dipping into money set aside for bills, rent, or food.

Feeling a strong urge to keep playing even when you intended to stop, or finding it hard to walk away after a loss.

Lying to family members or friends about how much time or money you spend on gaming.

Neglecting work, studies, or family responsibilities because of time spent gaming.

Borrowing money from friends, family, or other sources specifically to fund gaming activity.

Feeling restless, irritable, or anxious when you're not able to access the platform or when you try to cut back.

Using gaming as a way to escape stress, depression, or difficult personal situations rather than for entertainment.

Repeatedly trying to cut back on gaming but finding yourself returning to the same patterns within a short time.

Feeling guilt or shame after a gaming session, but continuing to play despite those feelings.

Platform Principles

How Criex Supports Safe Play

Responsible gaming at Criex goes beyond tools. It's built into how the platform operates day to day.

Strict Age Verification

Every Criex account goes through identity verification. Players must be 18 or older to register and play. Accounts found to belong to minors are closed immediately and any funds are returned.

No Pressure Marketing

Criex does not send promotional messages to players who have activated a cooling-off period or self-exclusion. Players who opt out of marketing communications are removed from all promotional lists immediately.

Priority Support for RG Requests

Any support request related to responsible gaming — limit setting, account suspension, or self-exclusion — is flagged as high priority and handled before standard queries. You won't be left waiting when it matters most.

Activity Monitoring

Criex monitors account activity for patterns that may indicate problem gambling — such as rapid repeated deposits or unusually long sessions. Where these patterns are detected, the platform may proactively reach out to the player.

Transparent Odds and Rules

Every game on Criex displays its rules and return-to-player (RTP) information clearly. Criex does not misrepresent the odds of winning. Understanding the games you play is part of playing responsibly.

Permanent Account Closure

If you decide you want to stop using Criex permanently, you can request a full account closure. This is different from self-exclusion — it is a permanent action. Contact support to initiate a permanent closure request.

Age Policy

Criex is Strictly 18+

Criex operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or play any game on the platform. This is not a guideline — it is a hard requirement enforced through identity verification.

During the registration process, Criex collects date of birth information and verifies it as part of the KYC (Know Your Customer) process. Accounts where the player is found to be under 18 are closed immediately, and any deposited funds are returned to the source payment method.

If you share a mobile device or computer with younger family members, we strongly recommend setting up device-level parental controls to prevent access to the Criex website or app. Most Android and iOS devices have built-in parental control features that can restrict access to specific apps and websites.

If you suspect a minor has registered on Criex, please contact our support team immediately at [email protected]. We will investigate and take action as quickly as possible.

Responsible Gaming Commitments

These are the commitments Criex makes to every player on the platform.

We will never encourage you to chase losses or deposit more than you planned.

We will always honour responsible gaming tool requests without delay or pushback.

We will not send promotional messages to players who have opted out or are on a break.

We will display game rules and RTP information clearly and honestly.

We will enforce the 18+ age requirement strictly through identity verification.

We will monitor for problem gambling patterns and reach out proactively where needed.

Play Smart on Criex – Stay Safe, Stay in Control