At Criex, your personal information is treated with the same seriousness as your money. This policy explains exactly what we collect, why we collect it, and how we keep it safe.
A plain-language overview of the key areas in the Criex Privacy Policy. The full policy is set out below.
Registration details, payment information, device data, and gameplay activity. We only collect what is necessary to run the platform and keep your account secure.
To operate your account, process payments, verify identity, improve the platform, and comply with legal obligations. We do not use your data for purposes beyond what is stated here.
Payment processors, identity verification providers, and regulatory bodies where required by law. We do not sell your data to advertisers or unrelated third parties.
Encryption in transit and at rest, access controls, and regular security reviews. Your data is stored on secure servers with restricted access.
You can request access to your data, ask for corrections, or request deletion of your account data at any time by contacting Criex support.
Criex uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie settings in your browser.
Your privacy matters to Criex. This Privacy Policy explains how Criex collects, uses, stores, and protects the personal information of players and visitors on the Criex platform. By registering or using Criex, you agree to the practices described in this policy. Please read it carefully.
Criex is an online gaming platform built for players in Bangladesh. When you use Criex — whether you're browsing the site, registering an account, making a deposit, or playing a game — we collect certain information about you. This Privacy Policy explains what that information is, why we need it, and how we handle it.
We take privacy seriously at Criex. The platform is built on trust, and that trust extends to how we handle your personal data. We collect only what we need, we use it only for the purposes stated here, and we do not sell it to third parties for advertising or marketing purposes unrelated to Criex.
This policy applies to all users of the Criex website and app, including registered players and visitors who browse without an account. It should be read alongside the Criex Terms and Conditions, which govern your use of the platform overall.
Criex collects personal data in several ways — directly from you when you register or interact with the platform, automatically when you use the site or app, and from third parties such as payment processors during transactions.
| Category | Examples | How Collected |
|---|---|---|
| Identity data | Name, date of birth, national ID number | Registration form, verification process |
| Contact data | Mobile number, email address | Registration form |
| Financial data | bKash/Nagad/Rocket wallet number, transaction history | Deposit and withdrawal process |
| Technical data | IP address, device type, browser, operating system | Automatically on site/app access |
| Usage data | Pages visited, games played, session duration | Automatically via cookies and logs |
| Communications data | Support chat history, email correspondence | When you contact Criex support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.
Criex uses the personal data we collect for the following purposes:
Criex does not use your data for automated decision-making that produces legal or similarly significant effects without human review. If you have questions about how your data is used in a specific context, contact our support team.
Criex processes your personal data on the following legal grounds:
Withdrawing consent: If you have consented to marketing communications from Criex, you can opt out at any time by contacting support or using the unsubscribe option in any marketing message. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Criex does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary for the stated purpose:
All third parties who process data on behalf of Criex are required to handle that data securely and in accordance with applicable privacy standards. They are not permitted to use your data for their own purposes beyond the service they provide to Criex.
When you make a deposit or withdrawal on Criex using bKash, Nagad, or Rocket, your mobile wallet number and transaction reference are processed to complete the transaction. Criex does not store full payment credentials on its own servers — payment data is handled by the respective payment provider under their own security standards.
Security note: Criex will never ask for your full bKash, Nagad, or Rocket PIN via any channel. If you receive a message claiming to be from Criex and asking for your wallet PIN, do not respond and contact our support team immediately.
Criex retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The general retention periods we apply are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account data, Criex will action this subject to any legal retention obligations that require us to keep certain records.
Criex takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure.
While Criex takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your Criex account and do not share your login credentials with anyone.
Criex uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Criex, but some features may not work as intended. Criex does not use third-party advertising cookies or share cookie data with advertisers.
As a Criex player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Criex support team with your request and account details.
Request a copy of the personal data Criex holds about you.
Ask us to correct inaccurate or incomplete data on your account.
Request deletion of your personal data, subject to legal retention obligations.
Ask us to limit how we use your data while a query or complaint is being resolved.
Request your data in a structured, machine-readable format where technically feasible.
Object to processing based on legitimate interests, including direct marketing.
Criex will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request. If a request cannot be fulfilled due to a legal obligation, we will explain why.
Criex is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on Criex or attempt to use the platform in any way.
If Criex becomes aware that personal data has been collected from a person under 18, that account will be closed immediately and the data will be deleted. If you believe a minor has registered on Criex, please contact our support team immediately so we can investigate and take action.
Criex may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date.
For significant changes that affect how your data is used, Criex will notify registered players via the contact details on their account. Continued use of Criex after a policy update constitutes acceptance of the revised policy. If you do not agree with any changes, you should stop using Criex and contact support to close your account.
If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please contact the Criex support team. We take privacy queries seriously and will respond as quickly as possible.
For responsible gaming requests — which may involve processing of sensitive data — please visit the Responsible Gaming page or contact support directly. These requests are prioritised.
Privacy at Criex isn't an afterthought — it's part of how the platform was designed from the start.
Every connection between your device and Criex is encrypted with TLS. Your login, your deposits, your game activity — all of it travels over a secure, encrypted channel that protects your data in transit.
Data stored on Criex servers is encrypted at rest. Access is restricted to authorised personnel only, and access logs are maintained. Your information doesn't just sit in an open database — it's protected at every layer.
Criex does not sell personal data to advertisers, data brokers, or any unrelated third parties. The data you share with us stays within the Criex ecosystem and is used only for the purposes described in this policy.
You can access your data, correct it, restrict how it's used, or request deletion at any time. Criex makes it straightforward to exercise your privacy rights — just contact support and we'll handle it promptly.
Criex collects only the data that is genuinely needed to run the platform, process payments, and comply with legal requirements. We don't ask for information we don't need, and we don't keep it longer than necessary.
In the unlikely event of a data breach that poses a risk to your personal information, Criex will notify affected players promptly. We don't hide security incidents — transparency is part of how we build trust.